Call Center Officer – Medical Claims YG Pvt Ltd in Colombo, Western Province
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Company Medical Claims YG Pvt Ltd is offering job opportunities for the position of Call Center Officer in the Western Province area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Medical Claims YG Pvt Ltd operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Medical Claims YG Pvt Ltd |
| Position: | Call Center Officer |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Role Description:
This is a full-time on-site role for a Call Center Officer at Medical Claims YG Pvt Ltd in Colombo 4. The officer will handle inbound and outbound calls, provide information to customers, resolve inquiries, and maintain customer satisfaction.
Requirements:
- Previous experience in Call Center Operations.
- Proficiency in English and/or Sinhala, Tamil.
- Excellent communication and interpersonal skills.
- Required to work on a roster-based 12-hour night shift (7.00 PM to 7.00 AM).
Responsibilities:
- Handle inbound and outbound calls, assist with insurance inquiries.
- Manage hospital admissions and discharges.
- Explain medical insurance products, coverage options, and policy details to customers.
- Assist in processing policy changes and medical claims.
- Address customer concerns promptly and professionally.
- Maintain accurate records of customer interactions in the database.
- Collaborate with claims and underwriting departments to address customer needs.
Benefits: Meal Allowance, Overtime, Incentives provided.
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Colombo, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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